As part of the international forum Digital Bridge 2025, the State Corporation "Government for Citizens" organized a press tour for journalists from near and far abroad.
At the Citizens' Service Center in Astana, guests learned about Kazakhstan's experience in providing public services and evaluated the digital solutions being implemented. The State Corporation "Government for Citizens" provided a detailed explanation of the service department's operations and presented modern solutions being implemented for the convenience of citizens.
Journalists were shown the TsON mobile app and the one-stop-shop process for providing government services. The foreign guests noted the high level of automation, user-friendly interfaces, and speed of service delivery.
"Today, over 90% of government services are available electronically. This is a significant achievement of digital transformation , confirming the effectiveness of the steps taken and the sustainable development of digitalization in Kazakhstan. We will continue to implement innovative solutions and improve processes to ensure our services meet modern requirements and citizens' expectations," emphasized Arman Kenzhegaliyev, Chairman of the Board of the State Corporation "Government for Citizens."
The mobile app's innovative services generated no less interest: video calls for consultations, an online social benefits calculator, vehicle history checks, and the ability to process vehicle purchase agreements directly from a smartphone .
Particular attention was drawn to the document terminals, which allow citizens to apply for a passport or ID card in just a few minutes. The delegation also saw a self-service area equipped with computers with internet access. Here, citizens without specialized equipment can access services electronically without the assistance of State Corporation employees.
Following the visit, foreign media outlets praised the organization of the Public Service Center's operations and emphasized that Kazakhstan's experience could serve as a model for other countries in the digitalization of public services.
The press tour was part of coverage of the international technology forum Digital Bridge 2025. Journalists from South Korea, Thailand, China, Malaysia, Armenia, Azerbaijan, Uzbekistan, and Belarus participated.